Privacy Policy

Privacy Policy (January 2019)

We are Complete Cricket. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices, and your rights regarding your personal data. By visiting https://www.completecricket.co.uk   (our site), by using our services, or by otherwise providing us with your details, your personal information will be processed as described in this policy.

For the purpose of data protection legislation, the data controller is Complete Cricket (International) Ltd, Sigma House, Oak View Close, Edginswell Park, Torquay, Devon, United Kingdom, TQ2 7FF.

If you have any queries, complaints or requests please contact us at info@completecricket.co.uk.

[If you are a child or young person – please go to our Privacy Policy for Children and Young People]

  • What information do we collect from you?
  • Why do we collect this information?
  • How long do we keep hold of your information?
  • Who might we share your information with?
  • How is your data stored and kept secure?
  • International transfers
  • What are your rights?
  • Cookies
  • Changes to this Policy
  • Contact Us

What information do we collect from you?

Personal data, or personal information, means any information about an individual from which that person can be identified.

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address, phone number, date of birth, medical information (including special educational needs and disability information), and payment information.
  • Information we collect throughout our relationship. This may include information relating to attendance, behaviour, assessments, dietary requirements, timetables and classes. We may also take photographs.  
  • Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service.
  • Information we collect when you call us. If you call us we will automatically collect the following information:
  • the phone number used to call us.
  • Information we receive from other sources. We are working closely with other organisations, including:
    • county cricket boards;
    • cricket clubs; and
    •  schools.

Why do we collect this information?

We process your personal information for the following reasons:

  • Pursuant to a contract in order to:
    • process information at your request to take steps to enter into a contract;
    • provide you with our training and coaching products and services;
    • process payments;
    • maintain business and service continuity;
    • send service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or post or, if the circumstances require it, we may contact you by phone or via other electronic means such as through our app. These will include notifications about changes to our service; and
    • record information to facilitate your rights under guarantee.
  • On the basis of your consent:
    • Where we rely on your consent for processing this will be brought to your attention when the information is collected from you;
    • We will ask for consent for taking photographs to be used on our website or in the newspaper or anywhere else to promote Complete Cricket.
    • We may contact you with direct marketing communications where you consent to us doing so. You have the right to withdraw consent at any time. See the What are your rights? section below for more information.
  • In our legitimate interests of providing the best service and improving and growing our business we will process information in order to:
    • provide you with a personalised service;
    • improve our products and services;
    • keep our site and systems safe and secure;
    • understand our customer base and track success rates;
    • contact you with direct marketing communications where you are an existing customer or have previously made enquires about our services;
    • defend against or exercise legal claims and investigate complaints; and
    • understand the effectiveness of our marketing.

We will carry out analytics to improve our products and services as set out above.

You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.

  • To comply with legal requirements relating to:
    • the provision of products and services;
    • data protection;
    • health and safety;
    • anti-money laundering;
    • fraud investigations;
    • assisting law enforcement; and
    • any other legal obligations placed on us from time to time.

How long do we keep hold of your information?

We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required remove such data from our records.

Who might we share your information with?

For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with the following categories of third parties including:

  • suppliers who we appoint to provide services such as website hosting, payroll, marketing, finance and taking online payments, for the performance of any contract we enter into with you;
  • other organisations we are working closely with including county cricket boards, cricket clubs and schools;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site; and
  • customer survey providers in order to receive feedback and improve our services.

Additionally, we will disclose your personal information to the relevant third party:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

How is your data stored and kept secure?

At Complete Cricket, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use procedures and security features to try to prevent unauthorised access. More information is available by contacting us.

International transfers

We may transfer your data outside the European Economic Area (“EEA”). We will only do so if adequate protection measures are in place in compliance with data protection legislation. We use the following protection measures:

  • transferring to Commission approved countries;
  • using Commission approved model contractual clauses; or
  • requiring companies we transfer data to in the USA to be signed up to the Privacy Shield certification.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights.  You can exercise these rights at any time by contacting us at info@completecricket.co.uk. You have the right:

  • to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
  • To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
  • To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
  • to request from us access to personal information held about you;
  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
  • to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
  • to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time.  The ICO’s contact details are available here: https://ico.org.uk/concerns/.

Cookies

We use cookies and similar technology to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve our site.

We use the following cookies for the following purposes:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie name

Type

Purpose

Expires

_ga

Performance

Google Analytics cookie used to distinguish users.

2 years

_gid

Performance

Google Analytics cookie used to distinguish users.

24 hours

_gat

Performance

Google Analytics cookie used throttle request rate.

10 minutes

_gat_gtag_UA_82409116_2

Performance

Google Analytics cookie used to distinguish users.

Session

PHPSESSID

Strictly necessary

This cookie enables your browsing and booking activities on our website.

Session

epl_items_in_cart

Strictly necessary

This cookie contains a single integer indicating the number of items in the shopping cart.

Session

__stripe_mid, __stripe_sid, m, nsr

Strictly necessary

These cookies enable Stripe’s secure payment system to process payments via our website.

Stripe is a payment processing service that processes all payments for orders or booking of services via our website. These cookies aid in fraud detection. For example, the cookies provide data that helps Stripe fraud systems recognise the patterns of fraudulent actors and stop them prior to making the purchase to help protect our business.

1 year, Session, 10 years, Session

VISITOR_INFO1_LIVE

Functionality

Set by You tube to keep track of user preferences for Youtube videos embedded in our site.

6 months

GPS

Targeting

Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

1 day

YSC

Targeting

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Session

PREF

Targeting

Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

8 months

DV

Type –
Performance cookies

Used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics.

You can read the full Google Analytics privacy policy at: http://www.google.com/policies/privacy/.

End of session

1P_JAR

Targeting

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting our website.

1 month

CONSENT

Targeting

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

20 years

NID

Targeting

To help customise ads on Google properties, like Google Search.

6 months

Third Party Cookies:

Third party

Cookie name

Purpose

Expires

Double click

test_cookie

Used to check if the user’s browser supports cookies.

1 day

Double click

IDE

Used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website.

1.5 years

Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please use the following links:

Please be aware that by blocking all cookies you may not be able to access or use all the features of our website and you will not receive a personalised service.

Changes to our privacy policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to info@completecricket.co.uk.

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